Privacy Policy

Threshold Business Solutions (THBS) Privacy Policy

Effective Date: August 30, 2026
Last Updated: September 9, 2026

Threshold Business Solutions ("THBS," "Company," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how THBS collects, uses, discloses, stores, and protects personal information when individuals visit the THBS website, contact THBS, register for events, purchase digital resources, request services, or otherwise interact with THBS.

This Privacy Policy is intended for public website use and general business interactions. Separate confidentiality, data-handling, security, or processing terms may apply to active client engagements under an MSA, SOW, NDA, order form, or other engagement agreement.

1.1 Scope

This Privacy Policy applies to information collected through:

The THBS website.
Contact or inquiry forms.
Consultation scheduling and intake processes.
Newsletter or mailing-list signups.
Workshop, webinar, or training registrations.
Digital resource downloads or purchases.
Email, phone, video, and other direct communications.
Client onboarding or pre-engagement interactions.

This Privacy Policy does not apply to third-party websites, platforms, or services that operate under their own privacy policies, even when linked from the THBS website or used in connection with THBS services.

1.2 Information THBS May Collect

Depending on how a person interacts with THBS, THBS may collect the following categories of information:

Contact information: name, email address, phone number, mailing address, company name, job title, and similar identifiers.
Inquiry and intake information: the contents of messages, service interests, project needs, scheduling details, business information voluntarily submitted, and related correspondence.
Transaction and billing information: purchase details, invoice information, payment status, and limited payment-related data; payment-card information is typically processed by third-party payment providers rather than stored directly by THBS.
Account or registration information: event registrations, workshop enrollment details, login credentials for gated resources if used, and preferences.
Device and usage information: IP address, browser type, operating system, referring URLs, pages visited, clicks, session data, approximate location derived from IP, and similar technical information collected through website logs, cookies, or analytics tools.
Marketing information: email subscription choices, communications preferences, and responses to campaigns or surveys.
Client-related business information: documents, files, comments, assessments, or materials submitted in connection with consulting or advisory services, subject to applicable engagement terms.

Texas privacy guidance requires disclosure of the categories of personal data processed and the purposes of processing.

1.3 Sources of Information

THBS may collect information:

Directly from the individual.
Automatically through website technologies such as cookies, server logs, and analytics tools.
From business tools used to support operations, such as scheduling software, webinar platforms, email platforms, payment processors, CRM systems, cloud collaboration tools, or website forms.
From publicly available business sources or professional networking channels where relevant to a legitimate business inquiry.

1.4 How THBS Uses Information

THBS may use personal information to:

Respond to inquiries and communicate with prospective and current clients.
Schedule consultations, workshops, calls, and meetings.
Provide consulting, advisory, training, digital resources, and support services.
Process transactions, send invoices, and maintain payment records.
Deliver newsletters, updates, and marketing communications, subject to applicable consent and opt-out rights.
Improve website functionality, content, security, and user experience.
Maintain records, administer operations, and manage internal business processes.
Detect, prevent, investigate, or address fraud, abuse, technical issues, or security incidents.
Comply with legal obligations, enforce agreements, and protect rights, property, systems, or safety.

FTC guidance emphasizes that businesses should honor privacy promises they make expressly or by implication.

1.5 How THBS May Share Information

THBS may share personal information with:

Website hosting and infrastructure providers.
Scheduling, email, CRM, communication, webinar, collaboration, and cloud-storage providers.
Payment processors and financial service providers.
Analytics, security, and website support providers.
Professional advisers such as legal, accounting, insurance, or compliance advisers where reasonably necessary.
Government authorities, courts, regulators, or other third parties where required by law, legal process, or to protect rights and safety.
A successor entity in connection with a merger, acquisition, sale of assets, financing, or restructuring.

If THBS shares personal information with third parties, the Privacy Policy should identify categories of third parties and categories of data shared.

THBS does not sell personal information for money unless expressly stated otherwise. If THBS engages in any activity that constitutes a sale of personal data or targeted advertising under applicable law, THBS will provide required disclosures and opt-out rights before doing so.

1.6 Sensitive Data

Individuals should not submit highly sensitive personal information to THBS through standard website forms or unsecured channels unless specifically requested and appropriate protections are in place.

If THBS processes sensitive personal data in a manner regulated by applicable law, THBS will provide any required notice and obtain any required consent before such processing occurs. Texas privacy guidance requires consent before processing sensitive personal data and specific notice if sensitive or biometric data is sold.

1.7 Cookies and Similar Technologies

THBS may use cookies, pixels, tags, embedded content tools, session replay tools, analytics technologies, or similar technologies to operate the website, understand usage, improve performance, and support communications or marketing efforts.

Additional details are provided in the THBS Cookie Notice. Where required by law, THBS will provide notice, consent choices, or opt-out mechanisms for nonessential tracking technologies.

1.8 Email Marketing and Communications

A person may choose to receive newsletters, updates, or promotional communications from THBS. Recipients may opt out of marketing emails by using the unsubscribe link in the message or by contacting THBS directly.

THBS may still send transactional, relationship, service, event, invoicing, legal, or administrative communications where permitted by law.

1.9 Retention

THBS retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining records, complying with legal obligations, resolving disputes, enforcing agreements, and supporting legitimate business operations.

Retention periods may vary depending on the category of information, the nature of the interaction, legal requirements, contractual commitments, dispute considerations, and operational needs.

1.10 Security

THBS uses reasonable administrative, technical, and organizational safeguards designed to help protect personal information. However, no method of transmission over the internet or method of storage is completely secure, and THBS cannot guarantee absolute security.

The FTC provides business guidance on privacy and security expectations and cautions businesses to align public claims with actual practices.

1.11 Texas Privacy Rights and Other Rights

Depending on applicable law and a person's role as a consumer rather than a business representative, an individual may have rights to:

Confirm whether THBS processes personal data.
Access certain personal data.
Correct inaccuracies in personal data.
Delete personal data, subject to exceptions.
Obtain a portable copy of certain personal data.
Opt out of targeted advertising, sale of personal data, or certain profiling, where applicable.
Appeal a decision THBS makes regarding a privacy request, where required by law.

Texas privacy law requires covered businesses to describe how consumers may exercise rights and appeal decisions regarding rights requests.

THBS may need to verify the identity of the requestor before responding and may deny a request where permitted by law.

1.12 Children

The THBS website and services are not directed to children under 13, and THBS does not knowingly collect personal information from children through the public website without legally required consent. If THBS learns that personal information from a child has been collected in a manner that requires action, THBS will take appropriate steps consistent with applicable law.

1.13 International and Cross-Border Use

THBS is based in the United States. If a person accesses THBS services from outside the United States, that person understands that information may be transferred to, processed in, and stored in the United States or other jurisdictions where THBS or its service providers operate, subject to applicable law.

1.14 Changes to this Privacy Policy

THBS may update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, services, technology, or operations. The current version will be posted with an updated "Last Updated" date.

1.15 Contact and Privacy Requests

Questions, privacy requests, and appeal requests may be directed to:

Threshold Business Solutions (THBS)
San Antonio, Texas
Email: privacy@thresholdbusinesssolutions.com
Website: https://www.thresholdbusinesssolutions.com

2. Cookie Notice

Threshold Business Solutions (THBS) Cookie Notice

Effective Date: August 30, 2026
Last Updated: September 9, 2026

This Cookie Notice explains how THBS uses cookies and similar technologies on the THBS website and related digital experiences.

2.1 What Cookies Are

Cookies are small text files placed on a browser or device when a person visits a website. Similar technologies may include pixels, tags, local storage, software development kits, and analytics scripts. These technologies help websites function, remember user preferences, understand usage patterns, and support communication or marketing activities.

2.2 Types of Cookies THBS May Use

THBS may use the following categories of cookies and similar technologies:

Strictly necessary cookies: used for core website functionality, security, form submission, load balancing, and basic navigation.
Performance and analytics cookies: used to understand website traffic, page performance, user interactions, and site improvement.
Functionality cookies: used to remember settings, preferences, and website choices.
Communication or marketing cookies: used to measure campaign effectiveness, support email or ad attribution, and improve communications, if implemented.
Embedded content cookies: used when videos, calendars, forms, or other third-party content is embedded on the site.

If THBS uses tracking for targeted advertising, sales, or profiling activities, the company should provide clear notice and any required opt-out rights under applicable law.

2.3 Why THBS Uses Cookies

THBS may use cookies and similar technologies to:

Keep the website secure and functioning properly.
Remember user settings and preferences.
Analyze website traffic and behavior.
Improve website performance, content, and user experience.
Support campaign measurement and communications.
Detect abuse, fraud, or unauthorized activity.

2.4 Third-Party Cookies

Some cookies or similar technologies may be set by third-party providers such as analytics vendors, embedded video providers, form providers, schedulers, or marketing platforms. Those providers may collect information in accordance with their own privacy practices.

2.5 Consent and Choices

Where required by law, THBS will present a cookie banner, consent tool, or similar mechanism that allows users to accept, reject, or manage nonessential cookies. Users can also control cookies through browser settings, device settings, or third-party opt-out tools, although disabling cookies may affect website functionality.

If THBS processes sensitive data via cookies or uses cookies in ways that trigger legal consent requirements, THBS should obtain the legally required level of consent before activating those technologies.

2.6 Updating this Cookie Notice

THBS may update this Cookie Notice from time to time to reflect changes in technologies, business practices, vendors, or legal obligations.

2.7 Contact

Questions about cookie practices may be directed to:

Threshold Business Solutions (THBS)
Email: privacy@thresholdbusinesssolutions.com

3. Client Data and Confidentiality Terms

Threshold Business Solutions (THBS) Client Data and Confidentiality Terms

Draft companion language for MSA, SOW, NDA, engagement letter, or data-handling addendum

These Client Data and Confidentiality Terms are intended for use in consulting, advisory, training, workshop, and related client engagements. They are not a substitute for a tailored MSA or NDA where the engagement involves regulated data, strategic trade secrets, security-sensitive systems, or high-risk operations.

3.1 Definitions

"Client Data" means information, data, materials, files, records, content, comments, instructions, or other information provided by or on behalf of the client to THBS in connection with an engagement, excluding THBS Background IP and deidentified or aggregated information that does not identify the client.

"Confidential Information" means nonpublic information disclosed by one party ("Disclosing Party") to the other ("Receiving Party") that is marked confidential or that reasonably should be understood to be confidential because of the nature of the information or the circumstances of disclosure. Confidential Information may include business plans, strategies, pricing, nonpublic financial information, internal processes, vendor information, personnel information, assessments, research, project materials, technical information, and Client Data.

Confidential Information does not include information that the Receiving Party can demonstrate:

Was already lawfully known without restriction before receipt.
Becomes publicly available without breach of an obligation.
Is lawfully received from a third party without duty of confidentiality.
Is independently developed without use of or reference to the Disclosing Party's Confidential Information.

3.2 Use and Disclosure Restrictions

The Receiving Party will:

Use Confidential Information only for purposes of performing or receiving the services under the applicable engagement.
Limit access to personnel, contractors, or advisers who have a legitimate need to know and who are bound by confidentiality obligations at least as protective as those in these terms.
Not disclose Confidential Information to third parties except as permitted by the applicable agreement or required by law.
Use reasonable administrative, technical, and organizational measures to protect Confidential Information from unauthorized access, use, or disclosure.

3.3 Client Data Responsibilities

The Client represents and warrants that it has all rights, permissions, notices, and consents necessary to provide Client Data to THBS and to authorize THBS to use the Client Data as contemplated by the engagement.

Unless otherwise agreed in writing, the Client will not provide to THBS, via ordinary email, website forms, or unsecured file-sharing channels, any information that is highly sensitive, export-controlled, restricted by contract, or regulated by privacy, cybersecurity, health, financial, or employment laws in a manner that requires additional safeguards.

3.4 THBS Handling of Client Data

THBS may use Client Data only as reasonably necessary to perform the services, maintain engagement records, support internal administration, comply with legal obligations, enforce agreements, improve internal service delivery through de-identified or aggregated learnings, and protect rights, systems, and security.

THBS will not sell Client Data. THBS will not publicly identify the client, publish a case study using identifiable client information, or use the client's name, logo, Confidential Information, or project details for promotional purposes without the client's prior written consent, unless expressly permitted by the applicable agreement.

3.5 AI-Assisted Tools and Service Providers

If THBS uses AI-assisted tools, cloud systems, collaboration tools, transcription services, analytics tools, or other service providers in connection with the engagement, THBS will remain responsible for managing those tools in a commercially reasonable manner consistent with the applicable agreement and THBS's operational practices.

Unless expressly agreed otherwise in writing, THBS may use AI-assisted tools for research, drafting, synthesis, documentation support, and internal workflow efficiency, provided that THBS remains responsible for the professional services it delivers. The client remains responsible for reviewing deliverables, decisions, and implementation choices.

Where the engagement involves restricted, highly sensitive, or regulated data, the parties should address tool restrictions, approved environments, retention, and security requirements in the applicable MSA, SOW, or addendum before data is shared.

3.6 Compelled Disclosure

If the Receiving Party is required by law, subpoena, court order, or governmental process to disclose Confidential Information, the Receiving Party may do so to the extent legally required, provided that, where legally permitted, it gives prompt notice to the Disclosing Party so the Disclosing Party may seek protective treatment.

3.7 Return, Deletion, and Retention

Upon written request made within a reasonable time after termination of the engagement, THBS will return or delete Client Data in its possession or control, except for information THBS is required to retain by law, for insurance or recordkeeping purposes, to enforce agreements, or that is stored in secure archival backups and not actively used except as required for restoration, compliance, or legal purposes.

3.8 Security Incident Notice

If THBS becomes aware of unauthorized access to Client Data in THBS's possession or control that materially affects the confidentiality, security, or integrity of Client Data, THBS will provide notice to the Client within a commercially reasonable time, subject to legal restrictions, law-enforcement needs, and the need to determine the scope and remediation of the incident.

3.9 Survival

Confidentiality obligations will survive termination of the engagement for three years, except for trade secrets and information that, by their nature, should remain confidential for as long as such information remains protectable under applicable law or the applicable agreement.

4. Refund, Cancellation, and Rescheduling Policy

Threshold Business Solutions (THBS) Refund, Cancellation, and Rescheduling Policy

Effective Date: August 30, 2026
Last Updated: September 9, 2026

This Refund, Cancellation, and Rescheduling Policy applies to THBS workshops, webinars, training sessions, digital resources, advisory sessions, consultations, retainers, and other paid offerings unless a separate written agreement or checkout-specific policy states otherwise.

Clear and accurate refund and cancellation disclosures reduce the risk of deceptive-practice disputes and should align with the actual sales and delivery process.

4.1 General Rule

Refund, cancellation, and rescheduling rights depend on the type of product or service purchased. Where a separate MSA, SOW, order form, proposal expressly accepted by THBS, event registration page, invoice, or checkout page states different terms, those more specific terms control.

4.2 Consulting Engagements and Advisory Services

For consulting engagements, strategy engagements, retained advisory services, project-based work, assessments, and custom deliverables:

Fees for services already performed are non-refundable.
Deposits, retainers, and advance payments are non-refundable once scheduling, scoping, onboarding, or reserved capacity has begun, unless otherwise stated in writing.
If the client terminates an engagement early, the client remains responsible for fees earned through the effective termination date, approved expenses, and non-cancellable commitments.
Multi-phase engagements may be subject to milestone billing and termination terms in the applicable engagement agreement.

4.3 Scheduled Consultations and Strategy Sessions

For one-time paid consultations, advisory calls, coaching-style strategy sessions, or similar scheduled appointments:

A client may reschedule once without penalty if notice is given at least 24 hours before the scheduled start time.
Cancellations made at least 48 hours before the scheduled start time may be eligible for a credit toward a future session, unless otherwise stated at the time of booking.
Cancellations made with less than 48 hours' notice, missed appointments, or no-shows are non-refundable.
If THBS must reschedule due to an emergency or circumstances beyond reasonable control, THBS will offer a rescheduled date or credit.

4.4 Workshops, Webinars, and Training Events

For live workshops, webinars, cohort programs, training sessions, or similar events:

Registrations may be transferred to a substitute attendee from the same organization if THBS receives written notice before the event start time, unless otherwise prohibited by the event terms.
If cancellation is requested at least 7 calendar days before the event, THBS may issue a credit toward a future event or provide a partial refund, less any nonrecoverable processing or administrative costs, if disclosed at purchase.
Cancellations made fewer than 7 calendar days before the event, failure to attend, or early departure are non-refundable.
If THBS cancels a live event and does not provide a comparable substitute, THBS will provide a refund of the fees paid for that event or a credit, at THBS's election unless otherwise required by law.

4.5 Digital Products and Downloadable Resources

For digital downloads, templates, toolkits, self-guided resources, recordings, and other downloadable or immediately accessible digital products:

All sales are final once access is granted or the product is delivered, except as required by law or as THBS expressly states otherwise in writing.
A person who experiences a verified technical issue preventing access may contact THBS within 7 days of purchase for reasonable troubleshooting or replacement access.

4.6 Subscription or Retainer Services

If THBS offers recurring subscriptions, advisory retainers, or installment-based services:

Billing frequency, renewal terms, pause rights, and termination notice requirements will be stated in the applicable agreement or checkout flow.
Unless otherwise stated, termination of a recurring service will apply prospectively and will not entitle the client to a refund for the current billing period once that period has begun.

4.7 Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, the purchaser agrees to contact THBS in good faith to attempt to resolve the issue directly. THBS reserves the right to suspend access to services, deliverables, bookings, or digital resources while a payment dispute is pending, to the extent permitted by law.

4.8 Request Procedure

Refund, cancellation, rescheduling, and transfer requests should be sent to:

Threshold Business Solutions (THBS)
Email: support@thresholdbusinesssolutions.com

The request should include the purchaser's name, email address, purchase date, service or product name, and the reason for the request.

4.9 Policy Changes

THBS may update this Policy from time to time. The version posted at the time of purchase or the version incorporated into the applicable written agreement will generally control for that transaction, unless otherwise required by law.